POST/desk/api/v2/conversations/reconnect.json

Rejoin a conversation. This often happens when the customer refreshes the

page and needs to start back up

Body Params

Conversation represents a Conversation.

    • Name
      contact
      Type
      object
      Description
      CustomerContact is a customer contact detail
    • Name
      contactId
      Type
      integer
    • Name
      createdAt
      Type
      string
      Description
      CreatedAt is a read-only date marking the creation time.
    • Name
      createdBy
      Type
      object
    • Name
      deletedAt
      Type
      string
      Description
      DeletedAt is a read-only date marking the time of deletion. Is only returned when the object is marked as deleted.
    • Name
      deletedBy
      Type
      object
    • Name
      filter_args
      Type
      object
      Description
      RequestCommons allows specifying paging and sorting options. All API endpoints should embed the RequestOrder for consistency.
    • Name
      id
      Type
      integer
    • Name
      messages
      Type
      array
    • Name
      socket_id
      Type
      string
    • Name
      state
      Type
      string
      Description
      State is the status of the object. Typically this will be either active or deleted. When deleted the `deletedAt` and `deletedBy` relationship will be returned.
    • Name
      ticket_id
      Type
      integer
    • Name
      token
      Type
      string
    • Name
      updatedAt
      Type
      string
      Description
      UpdatedAt is a read-only date marking the last updated time. This field is not updated when the object is deleted.
    • Name
      updatedBy
      Type
      object
    • Name
      users
      Type
      array

    Responses

    • Code
      201
      Type
      object
      Schema
      Description
      201 Created
      ConversationAPIBody handles the get/create/update request/response for conversation.
    • Code
      400
      Type
      object
      Schema
      Description
      400 Bad Request
      Validator hold the validation errors. Typically you shouldn't create this directly but use the New() function.

    Examples

    201 Created

    ConversationAPIBody
    {  "conversation": {    "contact": {      "createdAt": "2024-04-16T16:34:46.738Z",      "createdBy": {        "delete": true,        "id": 0,        "meta": {},        "type": 0      },      "deletedAt": "2024-04-16T16:34:46.738Z",      "deletedBy": {        "delete": true,        "id": 0,        "meta": {},        "type": 0      },      "filter_args": {