POST/desk/api/v2/inboxes.json

Create a new inbox.

Body Params

Inbox represents a Inbox.

    • Name
      autoReplyEnabled
      Type
      boolean
    • Name
      autoReplyFromUserId
      Type
      integer
    • Name
      autoReplyMessage
      Type
      string
    • Name
      autoReplySubject
      Type
      string
    • Name
      clientOnly
      Type
      boolean
    • Name
      createdAt
      Type
      string
      Description
      CreatedAt is a read-only date marking the creation time.
    • Name
      createdBy
      Type
      object
    • Name
      defaultTeamAgent
      Type
      object
    • Name
      deletedAt
      Type
      string
      Description
      DeletedAt is a read-only date marking the time of deletion. Is only returned when the object is marked as deleted.
    • Name
      deletedBy
      Type
      object
    • Name
      displayOrder
      Type
      integer
    • Name
      email
      Type
      string
    • Name
      emailForwardingState
      Type
      string
    • Name
      filter_args
      Type
      object
      Description
      RequestCommons allows specifying paging and sorting options. All API endpoints should embed the RequestOrder for consistency.
    • Name
      forwardingAddress
      Type
      string
    • Name
      happinessRatingEnabled
      Type
      boolean
    • Name
      happinessRatingMessage
      Type
      string
    • Name
      iconImage
      Type
      string
    • Name
      id
      Type
      integer
    • Name
      inboxaliases
      Type
      array
      Description
      RelUser is the owner of the inbox when the inbox is personal
    • Name
      inboxcnames
      Type
      array
    • Name
      inboxemailrefs
      Type
      array
    • Name
      includeTicketHistoryOnForward
      Type
      boolean
      Description
      IncludeTicketHistoryOnForward controls whether ticket history is included in forwarded tickets.
    • Name
      isAdmin
      Type
      boolean
    • Name
      isFreeDomain
      Type
      boolean
    • Name
      languageCode
      Type
      string
    • Name
      localPart
      Type
      string
    • Name
      name
      Type
      string
    • Name
      notificationsOnly
      Type
      boolean
    • Name
      oauth2token
      Type
      object
    • Name
      onClosedLock
      Type
      string
    • Name
      onClosedWait
      Type
      integer
    • Name
      projects
      Type
      array
    • Name
      publicIconImage
      Type
      string
    • Name
      restricteddomains
      Type
      array
    • Name
      sendEmailsFrom
      Type
      string
    • Name
      showTrends
      Type
      boolean
    • Name
      signature
      Type
      string
    • Name
      smtpPassword
      Type
      string
    • Name
      smtpPort
      Type
      integer
    • Name
      smtpProvider
      Type
      string
    • Name
      smtpSecurity
      Type
      string
    • Name
      smtpServer
      Type
      string
    • Name
      smtpUsername
      Type
      string
    • Name
      spamThreshold
      Type
      integer
    • Name
      starred
      Type
      boolean
    • Name
      state
      Type
      string
      Description
      State is the status of the object. Typically this will be either active or deleted. When deleted the `deletedAt` and `deletedBy` relationship will be returned.
    • Name
      syncAccountId
      Type
      integer
    • Name
      syncDays
      Type
      integer
    • Name
      syncSubscriptionId
      Type
      integer
    • Name
      synced
      Type
      boolean
    • Name
      ticketstatus
      Type
      object
    • Name
      tickettypes
      Type
      array
    • Name
      timeloggingEnabled
      Type
      boolean
    • Name
      timeloggingProjectId
      Type
      integer
    • Name
      triggers
      Type
      array
    • Name
      type
      Type
      string
      Description
      Type is either "shared" or "personal", with "shared" being the default.
    • Name
      updatedAt
      Type
      string
      Description
      UpdatedAt is a read-only date marking the last updated time. This field is not updated when the object is deleted.
    • Name
      updatedBy
      Type
      object
    • Name
      useTeamworkMailServer
      Type
      boolean
    • Name
      user
      Type
      object
    • Name
      users
      Type
      array
    • Name
      usingOfficeHours
      Type
      boolean
    • Name
      verified
      Type
      boolean

    Responses

    • Code
      201
      Type
      object
      Schema
      Description
      201 Created
      InboxAPIBody handles the get/create/update request/response for inbox.
    • Code
      400
      Type
      object
      Schema
      Description
      400 Bad Request
      Validator hold the validation errors. Typically you shouldn't create this directly but use the New() function.

    Examples

    201 Created

    InboxAPIBody
    {  "customDKIM": "string",  "inbox": {    "autoReplyEnabled": true,    "autoReplyFromUserId": 0,    "autoReplyMessage": "string",    "autoReplySubject": "string",    "clientOnly": true,    "createdAt": "2025-11-10T10:52:12.846Z",    "createdBy": {      "delete": true,      "id": 0,      "meta": {        "additionalProp": "Unknown Type: any"      },      "type": 0    },    "defaultTeamAgent": {
    Download Swagger