GET/desk/api/v2/slas/calculatebreach/{ticketId}.json

Calculate the SLA breach for a ticket.

This endpoint is used to calculate the SLA breach for a ticket based on the SLA settings.

        The following values are allowed in the [includes](https://apidocs.teamwork.com/guides/desk/relationships-and-includes) query parameter:
    
  • businesshours
  • messages
  • slacompanies
  • slacustomers
  • slainboxes
  • slanotifications
  • slatags
  • slaticketpriorities
  • slatickettypes
  • users
  • all

Path Params

  • Name
    ticketId
    Type
    integer
    required
    Description

Responses

  • Code
    200
    Type
    object
    Schema
    Description
    200 OK
    SLABreachAPIBody handles the response for the ticket SLA breach calculation.
  • Code
    400
    Type
    object
    Schema
    Description
    400 Bad Request
    Validator hold the validation errors. Typically you shouldn't create this directly but use the New() function.

Examples

200 OK

SLABreachAPIBody
{  "breach": "2025-07-07T10:27:00.306Z",  "message": {    "agentsNotified": [      {        "delete": true,        "id": 0,        "meta": {          "additionalProp": "Unknown Type: any"        },        "type": 0      }    ],    "assigningUser": {      "delete": true,      "id": 0,      "meta": {        "additionalProp": "Unknown Type: any"