GET/desk/api/v2/slas/checkapplies/{ticketId}.json

Check whether any SLAs apply to a ticket.

The following values are allowed in the includes query parameter:

  • businesshours
  • messages
  • slacompanies
  • slacustomers
  • slainboxes
  • slanotifications
  • slatags
  • slaticketpriorities
  • slatickettypes
  • users
  • all

Path Params

  • Name
    ticketId
    Type
    integer
    required
    Description

Responses

  • Code
    200
    Type
    object
    Schema
    Description
    200 OK
    SLABreachAPIBody handles the response for the ticket SLA breach calculation.
  • Code
    400
    Type
    object
    Schema
    Description
    400 Bad Request
    Validator hold the validation errors. Typically you shouldn't create this directly but use the New() function.

Examples

200 OK

SLABreachAPIBody
{  "breach": "2025-06-23T12:20:59.984Z",  "message": {    "agentsNotified": [      {        "delete": true,        "id": 0,        "meta": {          "additionalProp": "Unknown Type: any"        },        "type": 0      }    ],    "assigningUser": {      "delete": true,      "id": 0,      "meta": {        "additionalProp": "Unknown Type: any"
Download Swagger