PATCH/desk/api/v2/tickets/update.json

Update multiple tickets.

Update all the given properties for matching resources. Any omitted properties will be unchanged.

        The following values are allowed in the [filter](/docs/desk/d667a6937d077-filtering-api-results) query parameter:
    
  • id
  • subject
  • previewText
  • originalRecipient
  • responseTimeMins
  • resolutionTimeMins
  • happinessSurveySentAt
  • spam_score
  • spam_rules
  • customer
  • contact
  • inbox
  • agent
  • status
  • priority
  • source
  • type
  • businesshours
  • company
  • createdAt
  • updatedAt
  • deletedAt
  • updatedBy
  • deletedBy
  • state

Body Params

Ticket represents a Ticket.

    • Name
      activities
      Type
      array
      Description
      RelTicketActivities is a relationship pointing to the activities related to the ticket
    • Name
      agent
      Type
      object
    • Name
      archivedAt
      Type
      string
      Description
      When a ticket is archived we add the archived date.
    • Name
      businesshours
      Type
      object
    • Name
      children
      Type
      array
      Description
      RelChildrenTickets are the children of the ticket. Applicable if the ticket does not have a parent and has 1 or more tickets forwarded from it. Only includes children in inboxes that the requesting user has access to. The ticket may appear as non-parent if all children are incaccessible. This is ok.
    • Name
      company
      Type
      object
    • Name
      companycustomers
      Type
      array
    • Name
      contact
      Type
      object
    • Name
      createdAt
      Type
      string
      Description
      CreatedAt is a read-only date marking the creation time.
    • Name
      createdBy
      Type
      object
    • Name
      customer
      Type
      object
    • Name
      customfields
      Type
      array
      Description
      The list of custom fields for available to the ticket
    • Name
      deletedAt
      Type
      string
      Description
      DeletedAt is a read-only date marking the time of deletion. Is only returned when the object is marked as deleted.
    • Name
      deletedBy
      Type
      object
    • Name
      files
      Type
      array
      Description
      Files represents the attachments on all messages on the ticket
    • Name
      filter_args
      Type
      object
      Description
      RequestCommons allows specifying paging and sorting options. All API endpoints should embed the RequestOrder for consistency.
    • Name
      followers
      Type
      array
      Description
      The list of agents following the ticket
    • Name
      happinessRating
      Type
      object
    • Name
      happinessSurveySentAt
      Type
      string
    • Name
      id
      Type
      integer
    • Name
      imagesHidden
      Type
      boolean
    • Name
      inaccessibleChildTickets
      Type
      boolean
      Description
      InaccessibleChildTickets is true if there are any child tickets in inboxes that the requesting user has no access to.
    • Name
      inbox
      Type
      object
    • Name
      installationid
      Type
      integer
    • Name
      isRead
      Type
      boolean
    • Name
      messageCount
      Type
      integer
      Description
      Customer and agent replies counter (including notes and forwards)
    • Name
      messages
      Type
      array
      Description
      The list of replies to the ticket
    • Name
      originalRecipient
      Type
      string
    • Name
      parent
      Type
      object
    • Name
      pinnednotes
      Type
      array
      Description
      The list of pinned notes
    • Name
      previewText
      Type
      string
      Description
      Text that shows up to 255 characters of the most recent message
    • Name
      priority
      Type
      object
    • Name
      readonly
      Type
      boolean
      Description
      Readonly is true when a ticket is marked as closed and the inbox settings specify that the TTL for replying has elapsed. See https://digitalcrew.teamwork.com/spaces/teamwork-desk/page/20573-closed-readonly#api
    • Name
      resolutionTimeMins
      Type
      integer
    • Name
      responseTimeMins
      Type
      integer
    • Name
      review
      Type
      object
    • Name
      reviewcomments
      Type
      array
    • Name
      scheduledEmail
      Type
      object
    • Name
      solvedBy
      Type
      object
    • Name
      source
      Type
      object
    • Name
      spam_rules
      Type
      string
    • Name
      spam_score
      Type
      number
    • Name
      state
      Type
      string
      Description
      State is the status of the object. Typically this will be either active or deleted. When deleted the `deletedAt` and `deletedBy` relationship will be returned.
    • Name
      status
      Type
      object
    • Name
      subject
      Type
      string
      Description
      The ticket's subject
    • Name
      suggestions
      Type
      object
      Description
      ReplySuggestion includes some details useful for the next time an agent needs to reply for example to whom CC/BCC
    • Name
      tags
      Type
      array
      Description
      The list of word the ticket was tagged with
    • Name
      tasks
      Type
      array
      Description
      RelTasks are the Teamwork task linked to this ticket
    • Name
      threademailrefs
      Type
      array
      Description
      The list of CC/BCC on a ticket
    • Name
      timelogs
      Type
      array
      Description
      Timelogs represents the time logged for this ticket by users
    • Name
      trigger
      Type
      object
    • Name
      type
      Type
      object
    • Name
      updatedAt
      Type
      string
      Description
      UpdatedAt is a read-only date marking the last updated time. This field is not updated when the object is deleted.
    • Name
      updatedBy
      Type
      object

    Responses

    • Code
      200
      Type
      object
      Schema
      Description
      200 OK
      BulkOpResponse is a bulk operation response
    • Code
      400
      Type
      object
      Schema
      Description
      400 Bad Request
      Validator hold the validation errors. Typically you shouldn't create this directly but use the New() function.

    Examples

    200 OK

    BulkOpResponse
    {
      "jobId": "string"
    }