PATCH/desk/api/v2/users/{id}.json

Update user.

Path Params

  • Name
    id
    Type
    integer
    required
    Description

Body Params

User is an agent within Teamwork Desk

    • Name
      autoFollowOnCC
      Type
      boolean
      Description
      AutoFollowOnCC specifies whether the user should be added as a follower when they are CCed on a ticket.
    • Name
      avatarURL
      Type
      string
      Description
      The Absolute URL to the user's avatar (read-only)
    • Name
      createdAt
      Type
      string
      Description
      CreatedAt is a read-only date marking the creation time.
    • Name
      createdBy
      Type
      object
    • Name
      deletedAt
      Type
      string
      Description
      DeletedAt is a read-only date marking the time of deletion. Is only returned when the object is marked as deleted.
    • Name
      deletedBy
      Type
      object
    • Name
      editMethod
      Type
      string
      Description
      The default input method for editing tickets. Options are html and markdown.
    • Name
      email
      Type
      string
    • Name
      filter_args
      Type
      object
      Description
      RequestCommons allows specifying paging and sorting options. All API endpoints should embed the RequestOrder for consistency.
    • Name
      firstName
      Type
      string
    • Name
      id
      Type
      integer
    • Name
      isAppOwner
      Type
      boolean
      Description
      Specifies whether this user is the owner of the installation
    • Name
      isPartTime
      Type
      boolean
      Description
      Part time users are limited to answering 10 tickets per month, but have no restrictions on viewing tickets
    • Name
      lastName
      Type
      string
    • Name
      ldKey
      Type
      string
    • Name
      onboarding
      Type
      object
    • Name
      projectsCompanyId
      Type
      integer
    • Name
      reviewer
      Type
      boolean
      Description
      Reviewers are agents who should be asked to review pending tickets from users in training.
    • Name
      role
      Type
      string
      Description
      Role specifies whether the user is an admin or agent. Admins can view and edit all sections in desk. (Deprecation coming soon)
    • Name
      sendPushNotifications
      Type
      boolean
      Description
      Specifies whether push notifications should be sent to the mobile device(s) registered
    • Name
      sendWebNotifications
      Type
      boolean
      Description
      When enabled browser notifications will be sent to the user regarding ticket activity they are subscribed to.
    • Name
      state
      Type
      string
      Description
      State is the status of the object. Typically this will be either active or deleted. When deleted the `deletedAt` and `deletedBy` relationship will be returned.
    • Name
      ticketReplyRedirect
      Type
      string
      Description
      Specifies where the agent should be redirected to after answering a ticket. Valid options are "Stay", "Next", or "Inbox". When "Stay" the user will remain on the current ticket, "Next" redirects to the next ticket in the current queue, and "Inbox" will redirect to the ticket list within the current inbox.
    • Name
      timeFormatId
      Type
      integer
      Description
      Fields populated from the PM database.
    • Name
      timezoneId
      Type
      integer
    • Name
      trainingWheelsEnrollment
      Type
      object
    • Name
      updatedAt
      Type
      string
      Description
      UpdatedAt is a read-only date marking the last updated time. This field is not updated when the object is deleted.
    • Name
      updatedBy
      Type
      object

    Responses

    • Code
      200
      Type
      object
      Schema
      Description
      200 OK
      UserAPIBody handles request/response for a single user
    • Code
      400
      Type
      object
      Schema
      Description
      400 Bad Request
      Validator hold the validation errors. Typically you shouldn't create this directly but use the New() function.

    Examples

    200 OK

    UserAPIBody
    {  "included": {    "inboxes": [      {        "autoReplyEnabled": true,        "autoReplyFromUserId": 0,        "autoReplyMessage": "string",        "autoReplySubject": "string",        "createdAt": "2024-04-12T16:21:44.092Z",        "createdBy": {          "delete": true,          "id": 0,          "meta": {},          "type": 0        },        "deletedAt": "2024-04-12T16:21:44.092Z",        "deletedBy": {          "delete": true,