POST/desk/api/v2/tickets/{ticketId}/messages.json
Reply to ticket
Path Params
- Name
ticketId- Type
- integer
- required
- Description
Body Params
- Name
TicketID- Type
- integer
- Name
agent- Type
- object
- Name
bcc- Type
- array
- Name
cc- Type
- array
- Name
editMethod- Type
- string
- Name
excludeHistory- Type
- boolean
- Description
- Deprecated. Default true. Backend does not need to construct ticket history anymore, frontend sends it as part of the body both for child tickets and old style forwarding. When we are sure there is no issue with this approach this option and related code can be deleted.
- Name
files- Type
- array
- Name
forwardedThreads- Type
- array
- Name
isDraft- Type
- boolean
- Name
isPinned- Type
- boolean
- Name
latestLocalThread- Type
- object
- Name
mentions- Type
- array
- Name
message- Type
- string
- Name
sendFrom- Type
- string
- Name
status- Type
- object
- Name
threadType- Type
- integer
- Description
- Default: message
- Name
to- Type
- array
Responses
- Code
- 201
- Type
- object
- Schema
- Description
- 201 Created
TicketAPIBody is the request/response format for the API
- Code
- 400
- Type
- object
- Schema
- Description
- 400 Bad Request
Validator hold the validation errors. Typically you shouldn't create this directly but use the New() function.
- Code
- 404
- Type
- object
- Schema
- Description
- 404 Not Found
Error represents an occurrence of an error in the API.
201 Created
TicketAPIBody
{ "delayed": true, "included": { "addresses": [ { "city": "string", "country": "string", "firstLine": "string", "id": 0, "postalCode": "string", "secondLine": "string", "state": "string" } ], "agentsnotified": [ { "autoFollowOnCC": true, "avatarURL": "string",